Blog

By Tony Rossell, Senior Vice President

In my book, Membership Recruitment, I share an eye-opening experience with a client. For several years, this association had been doing a sizeable annual mailing to recruit new members. The mailing went to a portfolio of outside lists totaling over 100,000 records. Results were below expectations, so they asked for assistance to improve returns.

The obvious place to start may have been looking at the creative or the offer for the mailing. Instead, we ran an analysis matching the new members that had come in compared to the lists mailed. That is where the eye-opening experience happened. Fully one-third of the lists used year after year produced zero…

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If you’re wondering how to increase your member retention, keep reading. In this blog, you’ll learn how to retain members through membership retention strategies and membership renewal best practices. When renewal and retention are done well, it can be a contribrutor to increasing your overall membership.

To start, let’s review the top reasons members don’t renew according to our latest benchmarking data:

1. Lack of engagement
2. Could not justify membership costs
3. Left the field, industry, or profession
4. Budget cuts/economic hardship

Not sure why your members don’t renew? Ask.

In addition to understanding the top reasons members don’t renew across the board, seek to uncover the particular hindrances…

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Mailing lists are an effective way to communicate with existing customers, acquire new ones, and convert both. But in order to acquire the best mailing lists for your association, you need to know a few things.

According to Ed Mayer, an authority on direct mail marketing, the success of a marketing campaign depends on three things: your audience, offer, and presentation. If you don’t know who your target audience is, you can’t present them with a compelling offer.

You can search for the best mailing list companies on Google, but if you don’t know who you’re talking to, what you’re saying, and how to say it, your campaign won’t succeed. In this blog, we explore the details of marketing mailing…

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According to our 2022 Membership Marketing Benchmarking Report, 52% of executives believe lack of engagement is the primary reason members do not renew their membership–up from 50% in 2021.

The question becomes: Is measuring member engagement possible? The short answer is yes, but keep reading to learn how.

In this blog, we discuss:

• The importance of membership engagement
• How to increase member engagement
• How to measure member engagement

First, let’s talk about the importance of membership engagement, so you know why we’re dedicating a whole blog to it.

The Importance of Membership Engagement

Member engagement is the accumulation of all interactions members have with your organization. Anytime a…

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According to our 2022 Membership Marketing Benchmarking Report, 7 out of 10 associations acknowledge that they have a strategic plan to engage members, do you? To increase member participation, engagement strategies are necessary. When members are engaged, they’re more likely to renew.

Membership engagement is at the heart of member retention. If you want to keep members around, you need to employ a continuous membership engagement strategy. In this blog, we discuss the following:

• What is membership engagement?
• Why does your association need to engage members?
• How to engage members using your website

At the end, we provide a holistic solution for developing a successful member engagement strategy…

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